Help & FAQs

We currently offer shipping to all countries within the European Union (EU) with the exception of Malta, Cyprus, the Åland Islands, the Greek Islands, the Canary Islands, the Balearic Islands, Sicily, and Sardinia.

The following countries are eligible for shipping:

• Austria
• Belgium
• Bulgaria
• Croatia
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Netherlands
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden

Delivery within the EU generally takes 2 to 9 business days, depending on your location and the dispatch origin of the product.

Once dispatched, you'll receive a confirmation email with a tracking number to monitor your order.

Yes, once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery through the courier's website. Please allow up to 24 hours after dispatch for the tracking information to become available.

We offer free shipping within the European Union.

For deliveries to countries outside of the EU, shipping costs vary depending on your location, and the size and weight of your order. For precise shipping costs value for non-EU countries, please contact our support team.

If you need to change the shipping address after placing your order, please contact us immediately at info@ergospace.eu or call our support line. We'll do our best to accommodate your request. If your order has already been shipped, we cannot change the address and you should contact the carrier directly.

Items can be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

For initiating a return please read our Return Process section in our Refund Policy.

If you receive a damaged or defective product, please contact us immediately (within 48 hours of receiving the item) with photos of the damage or defect, along with your order number. We will arrange for a replacement or full refund as soon as possible.

You may return your product free of charge within 30 days of receipt. Unfortunately, we cannot accept returns beyond this 30-day timeframe. For further information, please review our refund policy.

Upon receipt of your returned product, our team will evaluate its condition to ensure it is unworn/unused, with all original tags attached and in its original packaging.

If these conditions are met, refunds will be processed within 10 days.

Please refer to our full refund policy for additional details.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.

Yes, all prices shown on our website are inclusive of VAT (Value Added Tax).

We currently do not offer pay-on-delivery as a payment option. All orders must be paid in advance using the available payment methods.

We often have promotional codes available to our customers, that are listed in newsletters. Sign up to receive these special offers.

Some of our products do require assembly. We provide detailed assembly instructions with each product. At the moment, we do not offer assembly services, but the instructions are designed to make the process simple and straightforward.

Your product includes printed assembly instructions within the packaging. Furthermore, for easy access, digital versions of these instructions are available for download from the "Specifications" tab on our website.

Absolutely! Our customer support team is happy to help you with ergonomic recommendations to create a comfortable and healthy workspace. Feel free to reach out through our contact form or call our support line.

Yes, registered companies can reclaim VAT on purchases.

Yes, we specialize in ergonomic solutions for both home offices and large office spaces. Our team can work with you to create a tailored ergonomic plan for your office. Contact us for a consultation or to discuss your requirements.

Yes, corporate and large-volume orders are eligible for bulk discounts.

For qualified products, discounts are automatically reflected in your cart and at checkout.

If you are planning to order 20 or more units of a single product, or if you'd like to combine different products into a larger order, we encourage you to contact us at info@ergospace.eu. We will prepare a customized quotation based on your particular needs.

Yes, we actively engage with distributors to expand our market reach. Our distribution program is designed to foster mutually beneficial relationships with reputable businesses.

The process for becoming an authorized distributor typically involves the following steps:

• Initial Inquiry: Please submit a detailed application via Email on info@ergospace.eu. This application will require information about your company, market reach, and relevant experience in distribution.
• Application Review: Our partnership team will carefully review your application to assess compatibility with our distribution network and brand values.
• Business Discussion: If your application is favorably reviewed, a representative from our team will contact you to discuss the potential partnership in greater detail, including terms, conditions, and pricing structures.
• Formal Agreement: Upon agreement on key terms, we will formalize the partnership through a distribution agreement, outlining the responsibilities and obligations of both parties.
• Onboarding and Training: Once the agreement is executed, we will provide thorough onboarding and training to familiarize you with our products, systems, and sales support resources.

Please note that the application process may vary depending on the specific region and product line. Should you have any further queries during this process, please do not hesitate to contact us.

Yes, we do support a dropship business model for eligible partners. We understand that dropshipping allows businesses to offer our products without holding inventory directly, and we are committed to facilitating this method of resale for qualifying entities. If you are interested in exploring a dropshipping partnership with us, we encourage you to contact our dedicated partnership team via email info@ergospace.eu. They will provide you with comprehensive details regarding our dropshipping program, including requirements, terms, and the application process.